Refund policy

At PawVera, we want every purchase to feel clear and worry-free. Please review this Return and Refund Policy before submitting a return request.

30-Day Return Window

You may request a return within 30 days of the date your order was delivered.

Return Eligibility

To qualify for a return, the item must be unused, unworn, in its original condition and packaging, with all tags attached, and accompanied by proof of purchase.

How to Request a Return

Email help@trypawvera.store with your order number, the item(s) you wish to return, and the reason for your request.

Returns must be approved by PawVera before shipment. If approved, we will provide the return address and step-by-step instructions. Where applicable, we will also provide a return shipping label. Do not send items to an address that has not been provided by our team.

Damaged, Defective, or Incorrect Items

Please inspect your order upon arrival. If an item is damaged, defective, or incorrect, contact us promptly by email or WhatsApp and include your order number, a description of the issue, and clear photos where applicable. We will review the matter and work toward an appropriate resolution.

Non-Returnable Items

• Perishable goods, such as food, flowers, or plants;
• Custom-made or personalized products;
• Personal-care or beauty products;
• Hazardous materials, flammable liquids, or gases;
• Sale or clearance items; and
• Gift cards.

If you are unsure whether an item is eligible, please contact us before sending it back.

Exchanges

The quickest way to receive a different item is to return the original item first. Once approved, place a separate order for the replacement item.

European Union: 14-Day Cooling-Off Period

If your order is shipped to the European Union, you may have the right to cancel or return it within 14 days of receiving it, without providing a reason. The item must still be returned unused and unworn, with tags attached, in its original packaging, and with proof of purchase.

Refunds

After receiving and inspecting your return, we will notify you whether your refund has been approved or declined. Approved refunds are issued to the original payment method within 10 business days.

Your bank or card issuer may require additional time to post the refund. If more than 15 business days have passed since approval, please contact us at help@trypawvera.store.

Questions?

For return or refund questions, contact PawVera at help@trypawvera.store.

At PawVera, we want every purchase to feel clear and worry-free. Please review this Return and Refund Policy before submitting a return request.

30-Day Return Window

You may request a return within 30 days of the date your order was delivered.

Return Eligibility

To qualify for a return, the item must be unused, unworn, in its original condition and packaging, with all tags attached, and accompanied by proof of purchase.

How to Request a Return

Email help@trypawvera.store with your order number, the item(s) you wish to return, and the reason for your request.

Returns must be approved by PawVera before shipment. If approved, we will provide the return address and step-by-step instructions. Where applicable, we will also provide a return shipping label. Do not send items to an address that has not been provided by our team.

Damaged, Defective, or Incorrect Items

Please inspect your order upon arrival. If an item is damaged, defective, or incorrect, contact us promptly by email or WhatsApp and include your order number, a description of the issue, and clear photos where applicable. We will review the matter and work toward an appropriate resolution.

Non-Returnable Items

• Perishable goods, such as food, flowers, or plants;
• Custom-made or personalized products;
• Personal-care or beauty products;
• Hazardous materials, flammable liquids, or gases;
• Sale or clearance items; and
• Gift cards.

If you are unsure whether an item is eligible, please contact us before sending it back.

Exchanges

The quickest way to receive a different item is to return the original item first. Once approved, place a separate order for the replacement item.

European Union: 14-Day Cooling-Off Period

If your order is shipped to the European Union, you may have the right to cancel or return it within 14 days of receiving it, without providing a reason. The item must still be returned unused and unworn, with tags attached, in its original packaging, and with proof of purchase.

Refunds

After receiving and inspecting your return, we will notify you whether your refund has been approved or declined. Approved refunds are issued to the original payment method within 10 business days.

Your bank or card issuer may require additional time to post the refund. If more than 15 business days have passed since approval, please contact us at help@trypawvera.store.

Questions?

For return or refund questions, contact PawVera at help@trypawvera.store.