Shipping policy

At PawVera, we believe shipping should be clear, predictable, and easy to understand. Please review the details below for information about order processing, delivery times, and support.

Order Processing

Orders are processed after payment confirmation.

Standard Processing: Orders are processed within 1–2 business days.
Priority Processing: Orders purchased with this add-on are processed on the same business day as payment confirmation.
Orders placed on weekends or public holidays are processed on the next business day.

Shipping & Delivery

After your order ships, we will email you a confirmation with tracking information. Standard delivery typically takes 7–14 business days, depending on your destination, carrier availability, and local customs processing.

Delivery timeframes are estimates and may be affected by holidays, high demand, weather, carrier delays, or customs procedures.

Where We Ship

PawVera currently ships to the United States, Canada, and countries within the European Union. Availability may vary based on local delivery restrictions.

Shipping Rates

Applicable shipping charges are calculated and displayed at checkout before payment is completed.

Tracking Your Order

You will receive a tracking number by email once your order has shipped. If tracking has not updated for several business days, please contact our support team.

Customs, Duties & Taxes

Customers are responsible for customs duties, import taxes, tariffs, and any other fees imposed by local authorities. PawVera is not responsible for customs delays or charges applied after shipment.

Damaged or Missing Packages

If your order arrives damaged, email help @trypawvera.store as soon as possible with your order number and photos of the package and product.

If tracking shows that a package was delivered but you cannot locate it, please contact the carrier first. Our team will help you with the next steps.